At The People Tree INC, we are committed to nurturing a trustworthy relationship with you. This Cancellation Policy outlines the terms under which you may cancel your hotel or car rental bookings.

General Policy
  • All bookings made through The People Tree INC for car rentals and hotel accommodations are subject to this Cancellation Policy.
  • Specific cancellation terms may vary by service provider. Please review the cancellation terms specific to your booking at the time of reservation.
Cancellation Requests
  • Cancellation requests must be made at least 6 hours before the scheduled hotel check-in or car rental pick-up time.
  • Requests must be initiated via phone call to our customer support line.
  • For verification, we also require email confirmation of your cancellation request. This helps protect your privacy and supports smooth processing.
Non-Cancellable & Non-Refundable Situations
  • Bookings may not be canceled in case of no-shows, late arrivals, strikes, overbookings, or force majeure events beyond our control or the provider’s control.
  • Some bookings may be strictly non-cancellable, depending on the service provider’s terms.
Customer Responsibilities
  • It is your responsibility to review and understand the cancellation policy before confirming your booking.
  • Delays in responding to or completing the cancellation request may result in failure to process the request.
Policy Updates
  • The People Tree INC may update this Cancellation Policy at any time without notice. Continued use of our services implies acceptance of any changes.

At The People Tree INC, we aim to handle refund requests in a fair and transparent manner. This Refund Policy outlines how we process and issue refunds for hotel and car rental bookings made through our platform.

General Policy
  • Refund eligibility and approval depend entirely on the service provider’s (hotel or car rental company’s) terms and conditions.
  • The People Tree INC acts as a facilitator and does not guarantee refund approvals.
Refund Process
  • We will submit refund requests to the relevant service provider on your behalf.
  • Approval, refund amount, and processing time are subject to the provider’s policies.
  • Refunds may take 60 to 90 days from the date of request, depending on provider response time and banking procedures.
  • The People Tree INC is not responsible for delays caused by the provider.
Fees
  • The People Tree INC may charge post-booking service fees for refund handling, which are applicable per booking.
  • These fees are only applied if a refund is authorized or a waiver is granted by the provider.
  • If the provider denies the refund, we will refund any applicable The People Tree INC post-booking service fees (but not the original booking fees).
Non-Refundable Situations
  • Refunds will not be issued for no-shows, delayed check-ins, or cases caused by uncontrollable circumstances such as force majeure or strikes.
  • Bookings may be entirely non-refundable if stated so by the provider at the time of booking.
Policy Modifications
  • The People Tree INC reserves the right to update this Refund Policy at any time without notice.
  • By continuing to use our platform, you agree to be bound by the updated policy.
Disclaimer

The information provided by The People Tree INC on our website and through our services is intended for general informational purposes only. While we strive to ensure that the information we provide is accurate, complete, and current, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, availability, or suitability of the information, products, services, or related graphics contained on our website or any external sites linked to our services.

Travel Information

All travel information, including but not limited to flight schedules, hotel availability, and pricing, is subject to change without notice. We recommend that you confirm any details directly with the airline, hotel, or service provider prior to making your travel plans. The People Tree INC does not guarantee that the prices quoted on our site will be the same at the time of booking, as they may fluctuate based on demand, time of booking, and other factors.

Third-Party Services

The People Tree INC acts as an intermediary between customers and various third-party travel service providers, including airlines, hotels, car rental companies, and travel insurance providers. By using our services, you acknowledge and agree that The People Tree INC is not responsible for the performance, actions, or omissions of these third-party providers. Any agreements, transactions, or disputes that arise between you and these providers are solely your responsibility.

Booking Terms and Conditions

All bookings made through The People Tree INC are subject to the terms and conditions of the respective service providers. We encourage customers to read the terms and conditions provided by these third parties carefully before making any bookings. The People Tree INC will not be liable for any issues that may arise due to non-compliance with these terms.

Travel Risks

Travel inherently involves risks, including but not limited to delays, cancellations, loss of luggage, illness, and other unforeseen circumstances. By utilizing our services, you acknowledge these risks and agree that The People Tree INC will not be liable for any damages, losses, or expenses incurred as a result of travel-related issues. We recommend that you obtain comprehensive travel insurance to protect yourself against potential risks and losses associated with your travels.

Limitation of Liability

To the fullest extent permitted by law, The People Tree INC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or your reliance on any information provided by us. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Governing Law

This disclaimer and your use of our services shall be governed by and construed in accordance with the laws of the jurisdiction in which The People Tree INC operates, without regard to its conflict of law principles. Any disputes arising out of or related to this disclaimer shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Changes to the Disclaimer

The People Tree INC reserves the right to update or modify this disclaimer at any time without prior notice. Your continued use of our services following any changes constitutes acceptance of the revised disclaimer. We encourage you to review this disclaimer periodically for any updates or changes.

For any questions or concerns regarding this disclaimer, please contact us at info@thepeopletreeinc.com or call +1-855-561-0187. Thank you for choosing The People Tree INC for your travel needs.